Privacy Policy
Last updated: April 2026
What We Collect
When you use our service, we collect the information you enter into the complaint form including your name, address, email address, phone number, and the details of your cruise complaint. Payment information is processed securely by Stripe. We never see or store your full credit card number.
How We Use Your Information
Your information is used solely to generate your complaint letter and deliver it to you by email. We do not use your information for marketing, advertising, or any purpose other than fulfilling the service you paid for.
Data Retention
Your complaint details are held in memory only for the duration of letter generation, typically 2 to 5 minutes. Once your letter has been generated and emailed, your form data is deleted from our system. The PDF file is automatically deleted from our server within 20 minutes of generation. We do not maintain a database of customer information or complaint letters.
Third-Party Services
We use the following third-party services to operate this website:
- Stripe — secure payment processing. Stripe's privacy policy applies to payment data.
- Anthropic — AI letter generation. Your complaint details are sent to Anthropic's API to generate your letter.
- Namecheap Private Email — email delivery of your PDF letter.
- Google Analytics — anonymous usage statistics to help us improve the service.
Your Rights
Because we do not retain your personal data after letter generation is complete, there is typically no stored data to access, correct, or delete. If you believe we hold data about you, contact us at support@cruisecomplaintletter.com.
Cookies
We use Google Analytics which sets cookies to help us understand how visitors use the site. No personally identifiable information is collected through cookies.
Children
This service is not directed at children under 13 and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy occasionally. The date at the top of this page reflects when it was last revised.
Contact
Questions about this privacy policy? Email us at support@cruisecomplaintletter.com.